Business services are a wide range of activities that support the core functions and processes of a company. These services help companies to manage their day-to-day operations, deliver value to customers, and achieve strategic objectives. Business services include information technology (IT), human resources, marketing, and consulting.
A business service is an intangible offering that meets a specific need, demand, or requirement of a business or individual. The business services industry is a broad one that includes a variety of sub-industries, including IT, HR, finance, marketing, and logistics.
The majority of jobs within the business services sector are customer-facing. However, not all services are considered to be customer-facing because some business services are internal to the company, such as accounting, IT, and marketing. Nevertheless, business services are an integral component of any company, regardless of size or industry.
Some examples of business services include IT service management, event services, financial management, and consulting. The growth of the business services industry has been fueled by technological advances, such as cloud computing and software as a service. These changes have allowed businesses to outsource their non-core functions and concentrate on their core capabilities.
As a result, the demand for business service professionals continues to rise. Those interested in pursuing a career in this field can expect high salaries and ample opportunities for advancement. Those who wish to explore the intricacies of the business services industry can pursue a bachelor’s degree in finance, business, marketing, or economics.
Defining and designing business services that provide a valuable proposition in the context of your business is key to creating successful customer-facing services. This includes defining and understanding what services your business provides and how they are delivered, as well as knowing who your customers are and the needs they have.
In addition, business services should be mapped to a set of supporting technical services. This allows you to model how a business service depends on a specific set of IT infrastructure components, and how those services are monitored. The mapping of business services and supporting technical services gives you a way to notify non-technical stakeholders when incidents impact a business service that is important to them. You can also use this information to create a status dashboard that displays the impact of business services on the organization.
You can create and edit business services from the Business Services page, which you can access by navigating to Services > Business Services. Admin, Manager, Global Admin, and Account Owner base roles can add or modify business services. If a service has a Root Cause Analysis configured, it will display the RCA options on the Business Services page. You can delete a service by selecting it and choosing Delete Service from the Actions menu. You can also select a service to make it appear at the top of the list on the Business Services page. This is called Favoriting a service.